1) Oporto Adventure Tours is not responsible for any items left in the vehicles nor liable for delays due to traffic or weather conditions.
2) The company is closed on January 1 and December 24, 25, and 31. We do not guarantee full availability for these days, and in the evening, we do not operate.
3) The realization of the activities is subject to the existence of technical conditions and favorable weather. If the activities are canceled, you will be offered the possibility to make a new reservation, having the right to indicate a new date, but always subject to weather conditions and availability of the respective day. If the customer incurs in expenses or losses regarding a cancellation on the day of adverse weather conditions or unforeseen circumstances unrelated with Oporto Adventure Tours, the latter cannot be held responsible for the same.
4) We have a 10-minute waiting tolerance at the meeting points; if you’re late or lost, please call us. Be sure you give us the right number in case we need to call you.
5) Smoking or alcoholic beverages are not allowed on the vehicles. Frequent stops for sightseeing and meals are made, which will provide the participants the opportunity to smoke and drink (moderately) while off the vehicles.
6) If you would like to make a change to your booking, please contact us by e-mail.
7) Oporto Adventure Tours cannot be held liable for accidents resulting from carelessness of the participants or their disregard for their guide’s instructions.
8) Reservations made by phone or e-mail will only be considered valid after all relevant information is gathered (name, birth dates, and pick-up location) and a confirmation email is sent by Oporto Adventure Tours stating all the conditions for the tour.
9) The photo and video service is an extra offered to the clients. Oporto Adventure Tours will not be responsible for its quality or for any problems/accidents that may occur to the cameras and that may destroy or ruin these photos and videos.
10) Restrictions:
10.1) It is the customer’s responsibility to ensure they are in good conditions of health (physical and mental health, etc.) to perform the contracted activities.
10.2) In case of doubt, please contact us. We can guarantee that we will do everything possible to make any client with some kind of physical limitation to enjoy our activities properly. To this end, we request that any such restrictions are mentioned before the time of purchase/reservation so that we can take the necessary preparations to meet the needs of those clients.
10.3) There are some restrictions in specific activities such as the canyoning tour:
• Minimum age allowed: under 18 only with permission of parents / guardians (the responsibility of the contractor);
• Maximum age admitted: not applicable
• Minimum height and weight: 30 kg | 135
• Maximum Weight and height: 115 kg | 210 cm
11) We incentivize responsible tourism: To keep the places that we visit clean, collect all the garbage produced during the tours and respect the local people and their routines.
12) The tour is considered valid with both parties agreed with these terms and conditions.
13) We are a registered company, Da Company LDA, NIF: 510204147 RNAAT: 147/2012 with all required insurance coverage and all the requisite licenses for our activity.
CANCELLATION POLICY
1) In case of cancellation with at least 48 hours in advance, the full value of the reservation will be refunded.
2) In case of cancellation with at least 24 hours in advance, half of the value of the reservation will be refunded.
3) In case of cancellation with at least 12 hours in advance, no refund will be given.
REFUND POLICY
1) We give full refunds in case of vehicle mechanical failure that incapacitates the tour to fulfill all the destinations agreed.
2) We will not offer a refund due to problems with our photo and video cameras.
DEPOSITS & CANCELLATION FEES
1) If a tour is booked by a free-sale operator but is not possible to be fulfilled by Oporto Adventure Tours (due to overbooking, minimum number of people not met, incapacity of the company workers and/or vehicles), Oporto Adventure Tours will try to present always an alternative. In case the client does not want or does not have the possibility to take another tour and/or another date, the client will be 100% refunded.
2) The payments can be made with cash, PayPal, or bank transfer (the receipt or proof of payment has to be sent by email)
IMAGE RIGHTS
1) Oporto Adventure Tours reserves the right to make images and video coverage (with sound) of the clients during these activities. Thus, except indicated otherwise by writing from the clients prior to the activity, the participants in the activities give all the rights and authorizes the use of photos and videos collected during the activities and the periods before and after the same for placement on the website and social networks, to be used for marketing and advertising purposes of the company only.
SAFETY RULES
Oporto adventure tours activities obay scrupulously with safety standards, reducing the risks associated with the activities we carry out.
However, participants should be aware that due to the nature of the activities the risk can not be reduced in its entirety.
Participants in Oporto adenture tours activities must commit themselves to certain standards of conduct that respect their own safety, that of others (participants in the activities or not) and nature. The company Fernandes Couto & Loureiro Miranda , Lda and its employees will not be responsible for improper behavior of the participants during the activities, but may, however, terminate an activity if the safety conditions or minimum standards of conduct are concerned.
It is the client's responsibility to ensure that he or she is in good health for the practice of their activities. Certain activities presuppose the verification of certain conditions in the person performing them, such as minimum age, health status and other physical and psychological requirements.
RESPONSIBILITY
Civil Liability Insurance, which covers property and non-equity damages to third parties and Customers, which may be imputed to us in the exercise of our activity.
Personal Accident Insurance, all participants in our activities are covered by a Personal Accident insurance, operated on behalf of the Client.
Registo RNAAT: 147/2012 | Nif: 510204147
Policy n ° 0004262067 - Librety
Civil Liability Insurance, which covers property and non-equity damages to third parties and Customers, which may be imputed to us in the exercise of our activity.
Accidents and Activation of Personal Accident Insurance (SAP)
All insurances held by oporto adventure tours will be able to be activated within the time period in which the activity / program in which the Customer has signed up.
The date and hours described in the program shall be stipulated at the beginning of that period and shall end on the day and time when the Client leaves the activity / program, even if it leaves in advance and in a definitive way or that it is resumed later.
the Client wishes to leave the activity / program, he / she must give notice of this to the Oporto adventure tour Guide.
Accidents likely to be triggered by the SAP are considered to be all those that occur following the normal development of the activity described in the program in which the Customer is participating or in any alteration introduced to it by Oporto adventure tour
Accidents may not be triggered by SAP in the following circumstances:
When the Client, on his / her own initiative, is doing some activity outside the scope and normal development of the activity described in the program or in the sequence of unnecessary risk behaviors to the activity in which the client is participating.
When the Customer, on its own initiative and against the indications of theOporto adventure tour Guide responsible for the activity on the ground, decide to make changes to the course or program described and in which the Client is participating.
When any safety rule previously established by the Oporto adventure tour Guide is consciously exceeded by the Customer
Any and all Accident that may be triggered by the SAP must be notified to the Insurance Company, up to a maximum of 72 hours after the conclusion of the activity in which the accident occurred.
The tour only be possibe if you confirm that you agree wih this terms.
